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The AI Value Gap

What the world's leading firms and experts say about enterprise AI value, and the roadmap none of them provide.

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4 min read

The AI Value Gap

In one major survey, 98% of leaders report a positive return on AI. In another, 1% of the S&P 500 can show it in earnings. Both numbers are true, and the distance between them is where most AI business cases quietly fail.

At a glance

  • We reviewed 179 studies from the world's leading firms and experts, published from 2024 to 2026, and 37 company disclosures.
  • Ask whether AI is delivering value and the median answer is 87%. Ask whether it has moved the P&L and the median falls to 15%.
  • No source we scored traces an AI practice to a specific financial line with a worked example.
  • Four in ten sources count no AI cost at all.

AI value is measured relentlessly and almost never shown. Read together, the leading studies describe how AI feels far more precisely than what it earned, and none gives a sponsor a number finance would sign. This page covers the headline findings; the full report sets out the tests, the scorecard and the approach.

The question sets the number

The closer a study's question gets to the P&L, the less value it finds. Self-reported value and positive ROI cluster between 67% and 98%. Questions about EBIT, EBITDA or both revenue and cost fall to between 6% and 37%.

Ask a harder question, get a smaller numberShare of respondents meeting each study's own definition of AI value, 2024 to 2026. Each dot is one study.MedianIs AI delivering value?value or positive ROI, self-reportedIs it transformative or at scale?maturity tiers, sustained valueHas it moved the P&L?EBIT, EBITDA, revenue and costCan you quantify it?measured productivity or earnings0%25%50%75%100%The AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma InsightsEY AI Pulse 98%Oliver Wyman MRO 67%87%The AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma InsightsRandy Bean, high value 54%BCG 2024 4%23%The AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma InsightsMcKinsey, any EBIT 37%McKinsey, 5%+ of EBIT 6%15%The AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma InsightsNBER firm survey 11%Goldman Sachs, earnings 1%10%Blue tick = median of each group. Labels show the highest and lowest study in each group.
Source: 25 study findings from 18 publishers, 2024–2026 · Outperforma analysis

The headline moved faster than the results

BCG's widely quoted swing, from "5%" of companies capturing AI value to "almost half," reflects which tier led the press release. Its top tier moved from 4% to 7.5% over two years.

“5%” to “almost half” is a change of headline, not of resultsBCG AI maturity studies: share of companies in the top two tiers, 2024 to 2026Top tier (cutting-edge / future-built)Second tier (leaders / scalers)The AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma Insights26%4%2024“74% have yet to show tangible value”The AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma Insights40%5%2025“Only 5% achieve value at scale”The AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma Insights48.5%7.5%2026“Almost half generate value”Headline:2026 total shown as 48.5%: 7.5% future-built plus 41% scaling, which BCG reported as “almost half.”
Source: BCG, Where's the Value in AI? (Oct 2024); The Widening AI Value Gap (2025); Applied AI Index (2026)

A stricter question erases most of the headline

Ask the same respondents a harder question and the number shrinks, in most cases by two-thirds or more. FTI's private equity survey moves from 95% "meeting expectations" to 17% "significantly exceeding" them.

In the same survey, a stricter question erases most of the headlineShare of respondents answering yes to the headline question versus a stricter question in the same studyHeadline questionStricter question in the same survey0%25%50%75%100%Randy Bean, 2026measurable value → high or significant valueThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma Insights97%54%FTI PE AI Radar, 2026meeting expectations or better → significantly exceedingThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma Insights95%17%HCLTech, 2026productivity gains → significant revenue impactThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma Insights90%18%KPMG AI Pulse, Q3 2026measurable value → weigh value against costThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma Insights89%12%Deloitte manufacturing, 2026measurable value → share of use cases scaledThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma Insights84%20%McKinsey State of AI, 2026any EBIT impact → 5% or more of EBIT from AIThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma Insights37%6%Deloitte's stricter figure is a share of use cases, not companies. All other pairs are shares of respondents in one survey.
Source: Six 2026 studies; each pair comes from a single survey · Outperforma analysis

AI feels faster than it measures

In METR's randomized trial, experienced developers believed AI had made them 20% faster. Measured, they were 19% slower. In the U.S. CFO Survey, firms reported productivity gains three times larger than their own revenue and headcount imply.

AI feels more productive than it measuresGray = belief or self-report. Blue = measured.METR randomized trial, 2025Change in task completion time with AI (negative = faster)Economists forecastThe AI Value Gap | Outperforma Insights-39%ML experts forecastThe AI Value Gap | Outperforma Insights-38%Developers forecastThe AI Value Gap | Outperforma Insights-24%Developers estimated afterwardsThe AI Value Gap | Outperforma Insights-20%Measured in the trialThe AI Value Gap | Outperforma Insights+19%← fasterslower →Atlanta Fed / Duke CFO Survey, 2026Productivity gain attributed to AIReported by firmsThe AI Value Gap | Outperforma Insights1.8%Implied by revenue and headcountThe AI Value Gap | Outperforma Insights0.6%Firms report three times the gaintheir own revenue and headcount imply.METR: experienced open-source developers on their own repositories, early-2025 tools. Atlanta Fed/Duke CFO Survey, March 2026.
Source: METR (July 2025) randomized controlled trial; Federal Reserve Bank of Atlanta / Duke CFO Survey (March 2026)

The advice stops where the money starts

We scored every source on how far its guidance goes, from a slogan to a practice tied to a specific P&L or balance-sheet line with a worked example. More than half stop at slogans or named practices, and none reaches the financial line.

The guidance stops before the P&L lineDepth of AI value guidance, number of sources at each level (of 179)The AI Value Gap | Outperforma Insights24Level 1Slogan“clean data, governance”The AI Value Gap | Outperforma Insights72Level 2Names practiceswhat to doThe AI Value Gap | Outperforma Insights62Level 3Gives a methodhow to do itThe AI Value Gap | Outperforma Insights21Level 4Defines metricshow to measure itThe AI Value Gap | Outperforma Insights0Level 5Ties to a P&L linewith a worked exampleAnalyst coding. A blind second coder agreed within one level on all 18 sampled sources, and rated one small practitioner piece at level 5.
Source: 179 sources, 2024–2026 · Outperforma analysis

Most value claims have no denominator

Four in ten sources count no AI cost at all, and only one in eight counts the human review that makes AI output usable. Where cost is counted, the token invoice is the smallest part of the bill.

Four in ten AI value claims count no AI cost at allShare of sources whose value claim includes each cost categoryNo AI cost countedThe AI Value Gap | Outperforma Insights39%TalentThe AI Value Gap | Outperforma Insights27%Infrastructure / computeThe AI Value Gap | Outperforma Insights23%Change managementThe AI Value Gap | Outperforma Insights23%Risk / qualityThe AI Value Gap | Outperforma Insights22%Tokens / inferenceThe AI Value Gap | Outperforma Insights20%Vendor sprawlThe AI Value Gap | Outperforma Insights18%DataThe AI Value Gap | Outperforma Insights15%Licenses / seatsThe AI Value Gap | Outperforma Insights14%Human review (HITL)The AI Value Gap | Outperforma Insights12%Where counted, tokens are about a third of agent run cost (EY), 10 to 25% of total AI spend (Tokenomics Foundation).
Source: 179 sources, 2024–2026 · Outperforma analysis

Falling prices will not close the gap. Token unit costs have dropped by more than 95% while AI bills at many companies have more than tripled.

Tokens got 95% cheaper; AI bills tripled anywayIndexed, starting level = 100. Bounds as reported by McKinsey, October 2026.Starting levelTodayThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma Insightsdown more than 95%Token unit costThe AI Value Gap | Outperforma InsightsThe AI Value Gap | Outperforma Insightsup more than 3xAI spend, many companiesReported bounds, not a time series. In an illustrative case, token spend grew 3.1x while usage grew 1.4x.
Source: McKinsey, The AI Operating System (October 13, 2026)

Companies talk about AI on the P&L, then stop short of proof

Of 37 company disclosures, 15 put a dollar figure on AI and one explains how it was measured. None appears in audited financial statements as a benefit attributed to AI.

Companies talk about AI on the P&L; none yet proves it37 disclosures from earnings calls, filings and investor days, 2024 to 2026The AI Value Gap | Outperforma Insights37Discuss AI impact on resultsThe AI Value Gap | Outperforma Insights15Put an AI-specific dollar figure on itThe AI Value Gap | Outperforma Insights6Show AI cost on a named lineThe AI Value Gap | Outperforma Insights1Disclose how the benefit was measuredThe AI Value Gap | Outperforma Insights0AI attribution in audited statementsOutperforma coding of IBM, XPO, C.H. Robinson, Travelers, Microsoft, Meta, Duolingo, GE Aerospace, RTX, Delta and others.
Source: 37 public-company disclosures, 2024–2026 · Outperforma analysis of earnings calls, filings and investor-day materials

What the full report adds

The full 20-page report goes further. It tests the leading frameworks against nine standards finance already uses and shows which come closest. It maps the six questions leadership teams ask most often against the financial levers they should move. And it sets out Outperforma's AI Economics approach, the RTI tree, with a worked scenario that traces AI cost and value from the token to the P&L. The report is free; download it below.

Download the full report